If there’s something up with Aura on your system, it often makes sense to grab the log files so that I can take a look and see what’s happening behind the scenes.
There are two ways to do that on macOS, through the command line and through Console.app.
You will need to have admin access to read the log files for either of these methods.
Open Terminal. It’s inside Utilities in your Applications folder.
Type the following command. If you are currently logged in as a standard user, you will need to prefix this command with
log show --predicate 'process == "Aura"' --info --debug --last 1d > ~/Desktop/aura.log
- Send me the aura.log file that is now on your Desktop
Open the Console app. It’s also inside the Utilities folder, in Applications > Utilities.
In the search field, type
Process: Auraand press enter
Verify you get some log files like the below:
Select all the entries using ⌘-A
Open TextEdit and paste everything
Send me the file